Effective Date: 14 February 2025
At Kincasslagh Craft Co., we are committed to ensuring your satisfaction with our handcrafted products. If, for any reason, you are not entirely pleased with your purchase, our Refunds and Returns Policy outlines the procedures and conditions for returning items and obtaining refunds.
1. Eligibility for Returns
You may return products purchased from kincasslaghcraftco.com under the following conditions:
- Timeframe: Returns must be initiated within 30 days of receiving your order.
- Condition: Items should be unused, in their original packaging, and in the same condition as when received.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns.
2. Non-Returnable Items
Certain items are exempt from being returned:
- Custom-made or personalized products.
- Perishable goods.
- Items on sale or clearance.
3. Initiating a Return
To initiate a return:
- Contact Us: Email us at [email protected] with your order details and reason for return.
- Await Authorization: We will respond within 3 business days with return instructions.
- Ship the Item: Once authorized, securely package the item and send it to:Belcruit House, Belcruit, Kincasslagh, Co. Donegal, Ireland.
4. Return Shipping Costs
- Customer Responsibility: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Recommended Shipping Method: We advise using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
5. Refunds Process
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund:
- Approved Refunds: Processed within 14 days to your original payment method.
- Partial Refunds: Granted in cases where items are not in their original condition or are damaged.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].
7. Statutory Rights
This policy does not affect your statutory rights under Irish law. For more information on your consumer rights, please visit the Citizens Information website.
8. Contact Information
For any questions or assistance regarding returns and refunds, please contact us:
- Email: [email protected]
- Address: Belcruit House, Belcruit, Kincasslagh, F94 V56K Co. Donegal, Ireland.
We value your business and aim to provide a fair and efficient return process.